A key approach in a Microsoft Dynamics implementation is to train your users on the ERP or CRM applications before requirements gathering and implementation. This approach allows for

• streamlining requirements; walking through a ready-made application with your own data eliminates numerous conversations so you can spend time on what gaps really need to be addressed — there are always gaps
• proving that your critical functions such as procure-to-pay and order-to-cash actually works in your environment
• the acceleration of discovering oddities and major issues with built-in Microsoft processes and if a workaround works for you
• identifying the level and amount of customization needed for a successful implementation your business environment

Microsoft Dynamics training before implementation and even before MS Partner selection can be one of the most important pre-commitment activities that your organization perform